Ascension One 17+

It was so easy to set up and now I have access to all on the app and don’t have to use 2 different website browsers…definitely a 5/5 for me thanks again

Thanks so much for your review and comments. As we continue to enhance this product, we appreciate feedback from our Ascension One users to learn more about their experience.

It might be due to app or site being down for maintenance. If that is the case, then a simple message to pop up when attempting to log in stating the fact would be helpful. This site is for medical and billing communication. Both critical and stressful. I have received several notices that I have a response or updates— yet when I go through the login process, it immediately logs me out. Biometrics, nothing works. Also, it is annoying to be offered biometrics, yet no matter how many times I say yes, it doesn’t engage. But what else is to be expected from a company whose billing practices are as convoluted and chaotic, appears to be as troublesome and deceptive as health care insurance companies. Makes you wonder who is following whose model.

We sincerely apologize for the troubles you've had with the app. As we continue to enhance this product, we'd be happy to take a look into this for you, please contact us at (888) 688-1714.

I’m required to use this app to view EOBs for my health insurance. I already have several apps related to managing this so I’m already annoyed. Upon logging in it requests my address, cell phone number (which they already had since they texted to verify my sign in), and a photo of my drivers license. If you don’t provide your DL you can’t access your insurance information at all. I already linked my verified insurance account and can’t see and legal reason to provide my DL. In this day where data is hacked constantly, I’m not comfortable giving anyone more information than is absolutely required so I won’t be using this app. There’s not even an explanation of why this data is needed. No thank you.

Thanks for taking the time to rate the app. For the security of your patient records, identity verification is a critical step for accessing your insurance information and keeping it secure. Please give us another try at any time or contact our team for assistance, we are available M-F from 7 AM-7 PM CST. You can call our care navigators at 888-688-1714 or chat with us at https://healthcare.ascension.org/ascension-one.